Privacy Policy

Last updated: 5 May 2025

At SE Virtual Support Co. ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Identity Details: Name, business name, title or role

Contact Details: Email address, phone number

Payment Details: Invoicing or billing information (processed securely via third-party providers)

Service Data: Information relevant to service delivery (e.g., access to tools like ClickUp)

Usage Data: Website interaction data, such as IP address, browser type, pages viewed, and session information

2. How We Collect Information

We collect personal information when you:

Provide access to software platforms as part of our work

Interact with our website (including through cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Provide and manage our services

Communicate with you and respond to inquiries

Process payments and manage business transactions

Improve our services and website experience

Send updates or marketing communications (if you’ve opted in)

Meet legal, regulatory, or contractual obligations

4. How We Share Your Information

We may share your personal information with:

Trusted third-party service providers who assist with operations (e.g., payment processing, website hosting, communications)

Business partners or subcontractors where necessary to deliver services

Authorities or regulators if required to comply with legal or contractual obligations

Overseas service providers, if necessary for storage or service delivery, with reasonable safeguards in place to protect your information

We do not sell your personal information.

5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. We use secure systems, encryption, and access controls to safeguard your data.

We retain your information only for as long as necessary for business purposes or as required by applicable obligations.

6. Your Rights

You may have the right to:

Access the personal data we hold about you

Request correction or deletion of your personal information

Object to or restrict how we use your data

Withdraw consent (where applicable)

Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

We may need to verify your identity before fulfilling any request.

7. International Users (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data in accordance with applicable data protection regulations.

We rely on lawful bases such as:

Your consent

Our legitimate business interests

Fulfilling a contract with you

Compliance with a legal obligation

When transferring your data outside the EEA or UK, we take steps to ensure adequate protection, such as using approved contractual clauses or working with trusted partners.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, improve performance, and analyse traffic.

You can control or disable cookies through your browser settings. Continued use of our site implies consent to the use of these technologies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.